Last Updated: 27-06-2025

At Proaqua Retreat, we value your satisfaction. This policy explains how returns, cancellations, and refunds work on our website “www.proaquaretreat.com”.

1. Return Policy

We accept returns under the following conditions:

✅ Return Eligibility:

• Item must be returned within [7/10/15] days of delivery.

• Item must be unused, in original packaging, and with all original tags, labels, and accessories.

• Certain items such as customized products, perishables, hygiene products, or clearance items are non-returnable.

📦 Return Process:

1. Contact us at proaquaretreat@gmail.com,6207046800, 8809846800 or use the Return Request Form on our website.

2. Once approved, we’ll arrange pickup or share return instructions.

3. After receiving and inspecting the product, we’ll process your refund or replacement.

🚫 Return Rejection Reasons:

• Product damaged due to misuse or negligence.

• Missing original packaging or accessories.

• Late return request (after 5 days).

2. Refund Policy

• Refunds will be processed to your original payment method within [5-10 business days] after product inspection.

• In some cases, you may opt for a store credit or replacement product.

3. Cancellation Policy

🕒 Before Shipping:

• Orders can be canceled within [1–2 hours] of placement or before the item is dispatched.

• To cancel, contact our support team immediately at 6207046800, 8809846800.

📦 After Shipping:

• Once shipped, the order cannot be canceled. You may initiate a return after delivery, if eligible.

4. Damaged or Wrong Product

If you receive a damaged, defective, or wrong item, please notify us within [48 hours] of delivery. We’ll arrange a free replacement or full refund, as per your preference.

5. Contact Us

For any issues related to returns, cancellations, or refunds, contact us at:
📧 Email: support@proaquaretreat.com
📞 Phone: 7645846800
📍 Address: Ground Floor, Narayan Market Piska More, Ranchi, Jharkhand-834005